Privacy Policy


In this privacy policy, ‘us’ ‘we’ or ‘our’ means PWJ Solutions Pty Ltd ACN 629 826 786 trading as My Coffee Counts and our related bodies corporate and affiliates.

We are committed to respecting your privacy. Our privacy policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this privacy policy. We may change our privacy policy from time to time and we encourage you to check our website regularly to ensure you are aware of our most current privacy policy.

What types of personal information do we collect?

The personal information we collect may include the following:

  • name;
  • mailing or street address;
  • email address;
  • social media information;
  • telephone number and other contact details;
  • age;
  • date of birth;
  • information about your business or personal circumstances;
  • information in connection with client surveys, questionnaires and promotions;
  • your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  • information about third parties; and
  • any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

How do we collect personal information?

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

  • register on our website or app;
  • receive goods or services from us;
  • submit any of our online sign up forms;
  • communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or social media) or otherwise;
  • interact with our sites, services, social media, content and advertising; or
  • invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.  We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

Why do we collect and use your personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • to provide goods, services or information to you;
  • to operate, protect, improve and optimise service offering and customer experience;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to provide information about you to our affiliates, contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners we think you may find interesting (in accordance with the Spam Act). You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes we may have with any of our users, and enforce our agreements with third parties; and
  • to consider your employment application.

Who do we disclose your personal information to?

We may disclose your personal information to cloud-providers, contractors, third party payment providers, and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

We may from time to time need to disclose personal information where we believe it is necessary to comply with a legal requirement or law.

If there is a change of control in our business (for example a sale of the business) your personal information could be disclosed to a potential purchaser under a confidentiality agreement. We may share your personal information with related and affiliated companies located in Australia and overseas.

We may use and disclose your personal information for other purposes explained at the time of collection with your consent.


We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.


Our website may contain links to third-party websites. We do not have any control over and are not responsible for the content or privacy practices of websites linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.

How can you access or seek correction of your personal information?

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

What if you have a complaint?

If you wish to complain about how we handle your personal information held by us, please contact us below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.

If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

How can you contact us?

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: Privacy Officer

Email: [email protected]

Phone: 1300 254 767

Our privacy policy was last updated on 8 April 2024.