FAQ

Our mission is crystal clear: we’re here to help hospitality operators save money while raising vital funds for community charities. We believe in coffee’s power to drive change. By converting consumers daily coffee ritual into a force for good, we’re turning the ordinary into the extraordinary.

We offer a digital loyalty and preorder app. All our software is free, and our preorder functionality has some of the lowest fees in the market, with a portion going to Charity.  This provides businesses with a way to engage customers while supporting charity initiatives.

Our Venue partners choose My Coffee Counts because our values align and we help them to be save money in their business.  By providing businesses savings, we provide the economic ability for them to donate to charity, not once, but for the long term.

No, our software is free to use. 

If you place an order with a Venue, they may choose to surcharge the transactions costs of your PreOrder or Order@Table.

Ask your venue to refund the order if it hasn’t been prepared.  The venue can then refund the order in their Order Management system.

You can escalate your complaint to [email protected] or submitting a ticket via our help page https://mycoffeecounts.com.au/help

Venues can nominate their charity of choice by emailing [email protected], or they can support any of our existing charity partners, including Surf Life Saving Foundation and Community Living Association.

• Do Good. Make an impact in your local community with charity donations.
• Reward Loyalty: Enhance your loyalty program.
• Save money. Discover your potential savings with our online calculator here
• Free, Secure Software: No contracts or subscription fees.
• Market better. Share your story of positive change for charity and origin.
• Pre-Order. Lower transaction costs with a commitment to ongoing reductions.
• Tax Deductible Benefits

• Print costly, environmentally unsustainable loyalty cards.
• Struggle to quantify and validate your support for local community, charity, and coffee farmers at origin.
• Worry about loyalty card fraud.
• Bear the full cost of offering free coffees.

• Tier-1 Level Security with our Payment Gateway Provider.
• Free business (teal) and customer (orange) apps on Apple iOS and Google Android.
• Admin management in the cloud via a web browser.
• Access to a local support team whenever you need assistance.

Give our MCC Calculator a try to estimate how our solution can positively impact your business. Please note that these figures are general in nature, and for specific tax and accounting advice, it’s always wise to consult a professional.

• Industry Example – Based on nationwide average figures.
• Your Shop – Customize your data to see MCC’s impact on your business.

All our software is free to use. The only costs are for pre-order transactions, currently at 2.5% + 30 cents. As we continue to grow, we’re committed to reducing these costs. Many of our cafe partners are currently surcharging or adding this to the product value in the app to maintain their desired operating margin.

While we suggest repurposing a spare tablet if available, if you need to purchase a new one, we’ve included links to the Officeworks for pricing and detailed information to give you a guide. It’s important to note that you can purchase your Tablets/iPads from any retailer of your choice; the links provided are simply for reference only as we have no affiliation with Officeworks or any other hardware retailer/provider.

For Loyalty, we recommend a smaller 7-9inch tablet.

• Lenovo Tab M8 HD 8″ 3/32GB
• iPad Mini (6th Gen) 8.3″ WiFi 64GB

For Order Management & POS, we recommend larger tablets (10inch or larger) so you can view more details on screen without having to scroll or zoom. These can be used for Loyalty as well if you prefer a larger screen/font size.

• iPad (10th Gen) 10.9″ WiFi 64GB
• Lenovo Tab P11 2nd Gen 11.5″ 6/128GB
• Lenovo Tab M10 HD 10.1″
• Samsung Galaxy Tab A9+
• Google Pixel Tablet

* Other Apple & Android makes and models can also be used, the above are recommended options.

1. Download the purposePOS here (Compatible with Tablets only)

• Click ‘Download’ and follow the straightforward sign-up process. It should take about 5 minutes for the loyalty-only setup. If you’d like to use PreOrder, you can either set up your own menus or let us do it for you – send your menu to [email protected]

2. Turn On Your Store:

• Once you’ve completed the sign-up process, it’s time to turn your store on and start enjoying the benefits.

3. Change Management Strategy:

1. Now, here’s a smart change management strategy that won’t disrupt your workflow during service. When a customer is making an order and getting ready to pay, take that opportunity to let them know about the exciting transition to the My Coffee Counts app.
2. You’ll find a handy sticker on the top of your coffee cup lids that prompts customers to download the app.

4. Customer Transition:

1. The next day, you can smoothly transition your existing customers to the My Coffee Counts app. Here’s how:
   • Add 5 cups to their loyalty status on the scanning tablet.
   • Scan their unique QR code.
   • Voilà! They’re now a part of My Coffee Counts.

Change Management Strategy that won’t disrupt your workflow during service.

1. When a customer is making an order and getting ready to pay, take that opportunity to let them know about the exciting transition to the My Coffee Counts app.
2. You’ll find a handy sticker on the top of your coffee cup lids that prompts customers to download the app.

Customer Transition:

The next day, you can smoothly transition your existing customers to the My Coffee Counts app. Here’s how:

1. Add the customers current loyalty cups to their loyalty status on the scanning tablet.
2. Scan their unique QR code.
3. Voilà! They’re now a part of My Coffee Counts.

For additional resources, watch our informative videos: Why My Coffee Counts? | How It Works

The MCC Solution is free for businesses and customers to use.

Cafés install the shop application on their scanning tablet, and customers download the app and use their unique QR code to scan their loyalty rewards. 

Venues can choose to

a) Take or Donate: give customers the option to redeem their free item (e.g. coffee) or have the value of it donated to charity, or

b) Donate Only: enable an automatic donation based on theirs customer’s regular and loyal patronage.

Venues can nominate their charity of choice by sending an email to [email protected] – the charity will then be vetted and when approved, they will be added as a new charity partner. Alternatively, they can support any of our existing charity partners, including Surf Life Saving Foundation and Community Living Association.           

Our Apps are available on iOS & Android and are easy to implement. We offer a Loyalty Program and Preorder functionality as well as a Point Of Sale (POS) solution, empowering businesses to streamline operations and continue to save money across their tech stack.

Unlike others who charge a service fee, MCC only has a low transaction fee of 2.5% + 30 cents, which can be fully surcharged if desired.

Absolutely, the customer just enters their table number in the notes section of their in-app purchase.

Merchants/Venues

1. Log in to the MCC purposePOS App;
2. Select settings and then Request Account Deletion;
3. This will prompt you to enter the Admin PIN Code;
4. An email will be sent to the Shop Owners email address to verify & authorise the request;
5. The Shop Owner clicks the link, which takes them to Admin displaying information about the Delete Request along with 2 options;
   • Deny or Cancel the request
   • Accept & Proceed with the request.
6. When selecting to proceed, you will be asked to authenticate it by entering your credentials again;
7. Upon authentication, the Shop is removed from use immediately to prevent further sales/donations.
8. Shop Owner is notified by email for their records.
9. To request any historical transaction data after deletion has occurred, we must receive an email from the registered shop owner’s email address and it must be sent to [email protected].

Our full Terms of Service can be found here.

Consumers

1. Log in to the My Coffee Counts App;
2. Select settings, Account and then select “Delete MY Account.
3. Select Confirm or Cancel your request.
4. If you select Confirm, we will delete your account.
5. You can create a new Account in the future if you wish.

If you are using WhatsApp, contact Support using your unique group chat or send an email to [email protected].